Privacy Policy
This Privacy Policy explains how we collect, use, store, and protect your personal information.
Last updated: 01st January 2025
1. Introduction
At Urban Compass Software, we are committed to protecting your privacy and handling your personal information in a transparent, secure, and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services.
By using our website, you agree to the practices described in this policy.
2. Information We Collect
We collect personal information only where it is reasonably necessary for our business operations. This information may be collected:
- Directly from you when you contact us, submit forms, or use our services
- From authorised representatives acting on your behalf
- From publicly available sources
The types of information we collect may include your name, contact details, business information, and any other information you choose to provide.
3. How We Use Your Information
We use your personal information to:
- Deliver and improve our products and services
- Respond to enquiries and provide customer support
- Communicate important updates or service-related information
- Send marketing communications where you have opted in
- Comply with legal and regulatory obligations
We only use personal information for the purposes for which it was collected, or for closely related purposes you would reasonably expect.
4. Marketing Communications
Where you have subscribed or expressed interest, we may send you information about
products, services, or updates we believe may be relevant to you.
You can opt out of marketing communications at any time by:
- Using the unsubscribe link in our emails, or
- Contacting us at marketing@urbancompasssoftware.com
We may also share limited information with carefully selected third-party partners for marketing purposes. These partners are required to handle your information securely and in accordance with applicable privacy laws.
5. Publicly Shared Information
Any information you choose to make publicly available on our website (such as blog comments or testimonials) may be visible to other users. Please note that even if you remove this content, copies may still exist in cached pages or third-party archives beyond our control.
6. Data Security
We take reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. In the unlikely event of a data breach that may compromise your personal information, we will notify affected individuals and relevant authorities in accordance with applicable laws. When personal information is no longer required, we securely delete or destroy it.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and support marketing activities.
Cookies do not access personal information directly but help us understand how users interact with our website. We may also use third-party services such as Google Ads and Facebook Advertising, which may place cookies or tracking pixels to deliver relevant advertisements.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
8. Disclosure of Personal Information
We do not sell personal information.
We may disclose personal information:
- Where required or authorised by law
- To protect the rights, property, or safety of Urban Compass Software, our users, or third parties
- As part of a business transaction such as a merger, acquisition, or asset sale, subject to appropriate confidentiality obligations
Any disclosure is made in good faith and in compliance with applicable privacy laws.
9. Third-Party Websites
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.
10. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or outdated information
- Withdraw consent for marketing communications at any time
To make a request, please contact us using the details below.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact us:
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates take effect immediately upon publication on our website. We encourage you to review this policy periodically to stay informed.
