Terms and Conditions

Last updated: 01st January 2026

These Terms and Conditions (“Terms”) govern access to and use of the software-as-a-service platform, applications, APIs, and related services (collectively, the “Service”) provided by Urban Compass Software Pty Ltd an Australian company incorporated under the laws of the Commonwealth of Australia, with its principal place of business at 315/566 St Kilda Road Melbourne 3000 Australia

By accessing or using the Service, you (“Customer,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

• “Account” means an account registered by a customer to access the Service.
• “Authorized Users” means individuals authorized by Customer to use the Service under Customer’s Account.
• “Customer Data” means data, content, or information submitted to the Service by or on behalf of Customer.
• “Documentation” means user guides, technical documentation, and policies made available by Company.
• “Subscription” means the right to access and use the Service during the applicable subscription term.

2. Eligibility and Account Registration

You represent that you are at least 18 years old and have the legal authority to enter into these Terms. You agree to provide accurate and complete information when creating an Account and to keep such information up to date. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account.

3. Subscription and License

Subject to these Terms and payment of applicable fees, Company grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your internal business purposes during the Subscription term.

Except as expressly permitted, you may not:

• Copy, modify, or create derivative works of the Service;
• Reverse engineer, decompile, or attempt to extract source code;
• Rent, sell, resell, or provide the Service to third parties;
• Use the Service in violation of applicable laws or regulations.

4. Fees and Payment

Fees, billing cycles, and payment terms are described on the applicable order form, pricing page, or invoice. All fees are non-refundable unless expressly stated otherwise. Company may suspend or terminate access to the Service for overdue payments.

You are responsible for all applicable taxes, excluding taxes based on Company’s income.

5. Customer Data and Data Protection (Australia)

5.1 Ownership

Customer retains all rights, title, and interest in and to Customer Data. You grant Company a limited license to host, process, and display Customer Data solely to provide the Service.

5.2 Data Security

Company will implement reasonable administrative, technical, and organizational measures designed to protect Customer Data, in accordance with industry standards and applicable Australian privacy laws.

5.3 Privacy and APPs

Company will handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our collection, use, and disclosure of personal information are described in our Privacy Policy, which is incorporated by reference.

6. Acceptable Use

You agree not to use the Service to:

• Upload or transmit unlawful, harmful, or infringing content;
• Interfere with or disrupt the integrity or performance of the Service;
• Attempt unauthorized access to systems or networks;
• Send spam or malicious code.

Company may suspend or terminate access for violations of this section.

7. Service Availability and Support

Company aims to provide commercially reasonable uptime but does not guarantee uninterrupted or error-free operation. Maintenance, updates, or outages may occur. Support, if offered, will be provided in accordance with Company’s support policies.

8. Intellectual Property

The Service, Documentation, and all related intellectual property rights are owned by Company or its licensors. No rights are granted except as expressly stated in these Terms.

9. Confidentiality

Each party agrees to protect the other party’s confidential information using reasonable care and to use such information solely to perform under these Terms.

10. Term and Termination

10.1 Term

These Terms remain in effect for the duration of your Subscription unless earlier terminated.

10.2 Termination

Either party may terminate for material breach if such breach is not cured within thirty (30) days of written notice. Company may suspend or terminate immediately for misuse of the Service or non-payment.

10.3 Effect of Termination

Upon termination, your access to the Service will cease. Customer Data may be deleted in accordance with Company’s data retention policies.

11. Australian Consumer Law Disclaimers

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies conferred by the Australian Consumer Law (ACL) or any other applicable law that cannot be excluded by law.

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” and Company disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability (Australia)

To the maximum extent permitted by law, and subject to your rights under the Australian Consumer Law:

(a) Company will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business interruption; and
(b) Company’s total aggregate liability arising out of or in connection with these Terms will not exceed the total fees paid by Customer to Company in the twelve (12) months preceding the event giving rise to the claim.

Where liability cannot be excluded under the ACL, Company’s liability is limited (at Company’s option) to re-supplying the services or paying the cost of having the services re-supplied.

13. Indemnification

You agree to indemnify and hold harmless Company from claims arising out of your use of the Service, violation of these Terms, or infringement of third-party rights.

14. Governing Law and Jurisdiction (Australia)

These Terms are governed by the laws of the Commonwealth of Australia and the State or Territory in which Company is registered, without regard to conflict of law principles.

The parties submit to the exclusive jurisdiction of the courts of that State or Territory.

15. Changes to Terms

Company may update these Terms from time to time. Material changes will be communicated through the Service or by other reasonable means. Continued use of the Service after changes become effective constitutes acceptance.

16. Miscellaneous

• Assignment: You may not assign these Terms without Company’s prior written consent.
• Force Majeure: Neither party is liable for delays caused by events beyond reasonable control.
• Severability: If any provision is held unenforceable, the remaining provisions remain in effect.
• Entire Agreement: These Terms constitute the entire agreement between the parties regarding the Service.

17. Contact Information

For questions about these Terms, contact: